Success Story

ACME – Transforming Loan Verification
with AI-Powered Intelligence

From Complex Pre-Disbursement Requirement to a Fully Functional Platform — Delivered by DeX

Transformed a complex multi-role pre-disbursement workflow into a production-ready AI platform, reducing turnaround times from 5 days to 1–2 days.

Project Overview

ACME Pre-Disbursement Intelligent Platform

The ACME Pre-Disbursement Intelligent Platform is a local-based, AI-powered automation solution designed to revolutionize the loan verification process for financial institutions. The platform replaces inefficient manual workflows with a multi-tiered architecture that centralizes lead management and optimizes field operations end-to-end.

By combining a FastAPI backend, Flutter mobile and web frontends, and a PostgreSQL database, the system eliminates paper-based processes, automates financial calculations, and generates bank-specific reports for partners – all within a single, unified platform.

DeX transformed this complex, multi-stakeholder requirement — spanning AI voice processing, geo-tracking, billing automation, and supervisor workflows — into a fully structured, production-ready application through its intelligent AI agent delivery process.

Key Platform Capabilities

AI voice transcription in Tamil, Hindi, and English
Intelligent field staff allocation by proximity and language
Geo-tagged photo and document capture with offline sync
Automated bank-specific report generation
Supervisor quality control and review workflow
Automated billing and GPS-tracked staff invoicing
Real-time KPI analytics dashboard for operational monitoring

1–2

Days Turnaround

500+

Concurrent Users

System Architecture

3 Roles. One Intelligent Platform.

The platform serves distinct user roles — each with tailored capabilities designed to eliminate manual effort and drive operational excellence.

Admin

System Administrator

Centralised operations dashboard with real-time KPIs
Full user management — create, assign and manage roles
Manager and agency account management
Platform-wide reporting and performance analytics
AES-256 security and role-based access control

Manager

Field Manager

Upload and manage lead details from banks
Pin-code based mapping and field staff assignment
Supervisor review and quality control approvals
Automated invoice generation, KM tracking
Bank-specific report management

Field Staff

Field Verification Agent

AI-powered voice recording in Tamil, Hindi, English
Geo-tagged photo and document capture
Guided questionnaires with offline data sync
Google Maps navigation to customer locations
Real-time task assignment via push notifications

Approach Comparison

Traditional vs DeX Approach

Traditional Process

DeX-Built Platform

Leads received via email or spreadsheets, manually entered by admin staff into basic systems.

Leads automatically ingested through APIs, Excel uploads, or web portal — zero manual data entry.

Field staff allocation done manually based on availability, often ignoring proximity or language fit.

AI-driven intelligent allocation based on real-time proximity, workload, and language proficiency.

Field visits conducted with paper forms and unstructured notes. Data re-entered manually at the office.

Mobile app with guided questionnaires, voice recording, geo-tagged media, and offline sync — no re-entry needed.

Financial calculations done manually using spreadsheets — error-prone and time-consuming.

Automated financial calculations using bank-specific formulas with 80% reduction in data errors.

Bank reports manually prepared in varied formats, taking days to compile and submit.

Dynamic reports auto-generated in bank-specific formats instantly.

Average turnaround of 3–5 days. Staff handle just 2–3 cases per day. Billing takes 5–7 days.

Turnaround reduced to 1–2 days. Staff handle 5–6 cases per day. Billing processed same day.

Outcome & Impact

Results Achieved with DeX

Transformed a complex multi-role pre-disbursement workflow into a production-ready AI platform, reducing turnaround times from 5 days to 1–2 days.

60%

Reduction in Turnaround Time (5 days → 1–2 days)

80%

Reduction in Manual Data Entry Errors

Field Staff Productivity Increase (2–3 → 5–6 cases/day)

40%

Reduction in Operational Costs

Eliminated Manual Bottlenecks

From paper forms to AI-powered digital capture — field staff no longer return to the office to re-enter data. Every visit is captured, synced, and processed automatically.

Same-Day Billing Processing

Staff payouts and bank invoicing that previously took 5–7 days are now processed on the same day — automated using GPS-tracked travel data and completed application counts.

Real-Time Operational Visibility

Managers and admins gain instant visibility into field operations via live KPI dashboards — tracking staff productivity, case status, compliance, and financial performance in real time.

Technology

Built on Enterprise-Grade Architecture

DeX generated a fully structured, scalable technical architecture from the requirement — supporting enterprise-level security and performance from day one.

FastAPI Backend

High-performance Python API server

Flutter Mobile

Cross-platform Android & iOS app

PostgreSQL

Robust relational database engine

AI Voice Engine

Tamil, Hindi & English transcription

Google Maps API

Navigation & GPS distance tracking

AES-256 Security

End-to-end encrypted data protection

Firebase FCM

Real-time push notifications

Analytics Dashboard

Live KPI monitoring for all roles

Continue Exploring

Ready to Build Your Platform in Days Instead of Months?

Let DeX transform your complex business requirement into a production-ready, intelligent application — just like ACME.

Start Your First Project

48h

Avg. Delivery

40%

Trad. Cost

90%

Agentic Code

ACME – Transforming Loan Verification
with AI-Powered Intelligence

ACME Pre-Disbursement Intelligent Platform